Please read the following terms and conditions carefully.You must not make any booking unless you are 18 years of age or older and understand and agree with the following terms and conditions. The terms and conditions apply to bookings you make with our consultants (in-person, over the phone or by email).
(a) Moorholme Pet Transport shall provide and perform the Services on the Transportation Date and Time, to the Transportation Destination using the Transportation Carrier, or as otherwise determined.
(b) The Pet Owner may request Services by telephone to Moorholme Pet Transport or by using Moorholme Pet Transport’s website. Quotes obtained from Moorholme Pet Transport’s website are not binding and the applicable Fee shall be confirmed by Moorholme Pet Transport prior to payment being charged to the Owner’s credit card.
(c) A booking for Services shall be considered confirmed upon payment of the Fee and/or acceptance of Quotation.
(d) Moorholme Pet Transport retains the right to refuse to provide the Services to any Owner for any reason, whether prior to or during the course of provision of the Services.
1.2 Professional standard of care
Moorholme Pet Transport will ensure that the Services are performed in a diligent and professional manner and to the standard of skill and care expected of a professional experienced in the provision of the type of services.
1.3 Defective performance
Moorholme Pet Transport guarantees that if there is a defect in the performance of the Services, Moorholme Pet Transport will remedy the defect or re-do the Services at no additional cost to the Pet Owner.
1.4 Delivery of Animal to Moorholme Pet Transport
(a) The Owner shall arrange for delivery of the Animal to Moorholme Pet Transport’s office or the relevant airlines freight centre, or make such other arrangements with Moorholme Pet Transport for the collection of the Animal by Moorholme Pet Transport or its agents.
(b) Moorholme Pet Transport shall not be liable for any Claims in respect of the period immediately prior to Moorholme Pet Transport taking possession of the Animal. The Pet Owner agrees to indemnify Moorholme Pet Transport in relation to any such Claim.
1.5 Selection of Transportation Carrier
(a) The Pet Owner shall select the Transportation Date and Time, the Transport Destination and may request the Transportation Carrier for the Services to be performed.
(b) The Pet Owner may select a Transportation Carrier and Transportation Date and Time for the Services, based on the availability of such Transportation Carriers, as advised by Moorholme Pet Transport to the Owner at the time of the booking for Services being made.
(c) Moorholme Pet Transport may substitute a choice of the Transportation Carrier or Transportation Date and Time at their discretion, based on availability of Transportation Carriers, provided that such substitution shall not affect the delivery of the Animal in substance.
(d) Moorholme Pet Transport shall advise the Owner of any changes to the Transportation Carrier or Transportation Date and Time prior to the Animal boarding the Transportation Carrier, where possible.
(e) In the event that the Owner is not agreeable to the changes to the Transportation Carrier or Transportation Date and Time, prior to the Animal boarding the Transportation Carrier, the Owner must advise Moorholme Pet Transport and Moorholme Pet Transport will remove the Animal from boarding with the Transportation Carrier pending further instructions from the Owner.
1.6 Compliance with Transportation Carrier policies
The Pet Owner acknowledges that provision of the Services by Moorholme Pet Transport is subject to any terms and conditions imposed on Moorholme Pet Transport by a carrying entity and by the entering of this Agreement, the Owner consents to being bound by such terms, as amended from time to time.
1.7 Missed Flights/Connections
(a) In the event that a flight or connection is missed or cancelled, or for any other reason, the selected Transportation Date and Time for provision of the Services cannot be met, Moorholme Pet Transport shall do all things necessary to arrange the next available transport of the Animal to the Transport Destination on similar terms.
(b) Any costs incurred in relation to the rebooking of transportation, including any requisite Kennel Boarding costs, shall be borne by the Owner, unless such delay is caused directly by Moorholme Pet Transport.
(c) The Owner irrevocably authorises Moorholme Pet Transport to deduct the cost of additional services incurred by Moorholme Pet Transport or its agents under this Clause and any related costs from the credit card details provided to Moorholme Pet Transport at the time of the Services being booked.
1.8 Assignment of Service performance
(a) Moorholme Pet Transport may assign and/or subcontract any part of the Services at their discretion.
(b) The Owner acknowledges and agrees that the physical possession and care of the Animal will be with the Transportation Carrier during part of the period in which the Services are provided. The Owner further agrees that any Claim arising in relation to this period shall be solely between the Owner and the Transportation Carrier and the Owner indemnifies Moorholme Pet Transport absolutely in relation to such Claims.
All Quotations provided are valid for 30 days from date of quotation.