We collect personal information such as names, phone numbers, email addresses, passport or licence details and / or your signature only when it has been voluntarily submitted by you, our customer/s (or potential customer/s). This information would then be used for any of our required services which can include: our website, requesting a quote to transport your pet, booking services on your behalf, requesting information for a general enquiry, or being asked to complete a survey on your customer experience. We also voice record our conversations with you when you contact our call centre or accept a company-based waiver.
If you willingly send us your personal information via email, our website, to an employee of Moorholme Pet Transport, on any of our electronic forums or social media we will deem that you have submitted your personal data willingly for us to respond to and use. In addition, we may receive personal information about you from third parties such as Airlines, relevant airline operators, government authorities, customs, immigration, industry associations and service partners involved in your booking.We keep your information for as long as it is required to be processed for and after that we will keep your information for a period which enables us to handle or respond to any complaints, queries or concerns relating to your booking before being deleted permanently from our system.
Operationally we may share information with government agencies or any other third-party suppliers assisting us to complete any stage required to organise the transportation of your pet. The information provided will be the personal information you have voluntarily submitted and only when there is a legitimate use for the personal data to be shared and / or used. We may supply personal information when legally obligated to do so or required by law.We also may use other businesses to perform certain services for us, such as maintaining our site and our email services and processing inquiries. We may provide personal information to those businesses when that information is necessary for them to complete a requested transaction or otherwise perform their duties. We will not sell or share your personal information with any unaffiliated third parties for marketing purposes that we do not have a contract with.